Albuquerque Property Management & Rental Home

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Property Management | Rental Homes | Advantage Pointe Properties | Albuquerque, New Mexico | Property Management Services Page | Mountain Views Property Management
and
Rental Homes

service with an
Advantage

serving the greater
Albuquerque, NM
Rio Rancho, NM areas

M-F 8-5  Sat 9-4
Sundays & Holidays by Appointment
Closed Christmas & Thanksgiving

[ Management Services ]  [ Owner FAQ's ]  [ Management Agreement & Forms ]  [ Owner Portal ]

About Our Residential Renal Property Management Services

Advantage Pointe Properties Introduces the Graduated Commission Rate Structure

Advantage Pointe Properties takes on some of the burden of owning rental homes in today's real estate market and announces their graduated commission rate structure.

In our continuing effort to reduce our owners' cost of maintaining residential rental properties, Advantage Pointe Properties introduces a new and unique graduated commission rate structure. 

Most property management agencies and companies charge the owners of the rental properties they manage a  percentage of the monthly rent collected. In most cases, this percentage is the same regardless of what the monthly rent may be.

At Advantage Pointe Properties, we do things a little differently.

Rather than a single percentage rate charged on collected rents, Advantage Pointe Properties graduated commission rate structure is based on the monthly rent obtained for your property.

The Advantage Pointe Properties Graduated Commission Structure

 Your Property Rents For:  Commission Rate + GRT**
 Up to $950/Month
 10%
 $951/Month to $1,250/Month  9%
 $1,251/Month to $1,550/Month  8%
 $1,551/Month to $1,850/Month  7%
 $1,851/Month and Above  6%

**GRT (Gross Receipts Tax) is charged on the commission earned by Advantage Pointe Properties and not the gross rent. This rate is set by the State of New Mexico and is subject to variation. Currently, the GRT collected by Advantage Pointe Properties and effective through the end of December 2010 is 7.00%.


Whatever your commission rate may be,
however, we will continue to provide the same great service without any additional charges or hidden fees.

Advantage Pointe Properties provides comprehensive residential rental property management services to owners of residential rental properties in the Greater Albuquerque, New Mexico area. Our service area, in addition to Albuquerque, New Mexico, includes Cedar Crest, Corrales, Bernalillo, Los Lunas, Placitas, Rio Rancho, Sandia Park and Tijeras.

Though we, of course, recommend that you take full advantage of all our property management services, we do offer selected services for a flat fee plus any applicable expenses.

Advantage Pointe Properties recognizes the need to reduce the use of precious resources. Therefore, we utilize a state-of-the-art, web-based residential rental property management application and other leading-edge technologies that enable us to drastically reduce the consumption of paper products and other resources.

In addition to conserving valuable resources, these technologies enable our management team to serve you more effectively.

Our owners have access to this web-based residential rental property management application via an owner portal found under the "For Property Owners" navigation link at the upper left corner of every page on our website. From this portal, owners are able to view, print or save every document specific to their rental properties. In addition, they are notified when new documents are posted to their portal, when maintenance requests are submitted by tenants and when work orders are created or changed.

Except as may be noted in the Property Management Services paragraphs, below, and commissions earned on collected rents, our owners incur no additional costs for our property management services.

We appreciate your taking the time to review our property management services. Please contact us with any questions or comments you may have.

 
Residential Rental Property Management Services

As our list of property management services is rather extensive, please click on any of the links, below, to go immediately to a more detailed description of a particular service.

  1. Month-to-Month Residential Rental Property Management Agreements...

  2. No change in commission rate structure (unless to your benefit)...guaranteed!

  3. State-of-the-art, web-based residential rental property management application...

  4. Detailed inspection of vacant residential rental properties, including full photo documentation...

  5. Pre-advertising consultation with owner...

  6. Advertising of available and soon to be available residential rental properties on 20+ websites...

  7. Placement of "For Rent" sign on available, vacant residential rental properties...

  8. Walk-through inspections of occupied residential rental properties...

  9. Scheduled weekly inspections of vacant residential rental properties...

  10. Weekly status updates for vacant, advertised residential rental homes...

  11. Consultation with the owner prior to considering any applicant with pets...

  12. 48 hour (or less) tenant application turn around...

  13. Negotiation of leases so as to position the rental home for availability during times of peak rental activity...

  14. Validate that all public services and utilities have be placed in the name of the tenant...

  15. Collection of rent, but you knew that, late fees (50% to owner), early termination fees (50% to owner)..,

  16. Tenant statement with friendly rent due reminder, e-mailed seven days prior to rent due date...

  17. 3 Day Demand Notice to Pay Rent mailed, e-mailed and posted, if necessary, on rental property...

  18. Co-ordination of tenant eviction proceedings when necessary...

  19. Co-ordination of collection procedures, as necessary...

  20. Mailing, e-mailing and, if necessary, posting of violation notices of homeowner association CC&R's or local ordinances and follow-up...

  21. Scheduled monthly drive-by inspections of tenant occupied residential rental properties...

  22. Scheduled quarterly inspections of tenant occupied residential rental properties...

  23. 24/7/365 emergency maintenance hot-line...

  24. Co-ordination and follow-up of all maintenance issues...

  25. $150 monthly aggregate maintenance expense limit per property without owner consultation...

  26. $250 monthly aggregate maintenance expense limit per owner without owner consultation...

  27. Lease renewal offers, after consultation with owner, are mailed and e-mailed to the tenant 45 days prior to the lease expiration date...

  28. Collection of security and pet deposits...

  29. Owner and Tenant reports generated automatically (or by request) and published to appropriate portal...

  30. Post move-out inspections with full photo documentation...

  31. Post move-out settlement with tenant...

  32. Compliance with all local, state and federal laws and regulations governing the rental property...
Need more? Call us at (505) 205-1581!

We earn our commissions the old fashioned way...We work for them!
 

  1. Month-to-Month Residential Rental Property Management Agreements! No more long term property management agreement contracts. If we're not doing a great job for you or you can find someone who can do a better job, fire us!1

    Our residential rental property management agreements expire, initially, on the last day of the month following the month in which they became effective. Thereafter, unless the owner notifies us to the contrary, they will automatically renew for one additional month on the first day of each subsequent month.

    [ Top of Property Management Services ]
     
  2. No change in commission rate structure for as long as your property remains under the management of Advantage Pointe Properties...guaranteed! Of course, if a change does occur and it would be to your benefit to do so, you will be given the opportunity to participate in the new commission rate structure.

    Your initial commission rate (see terms of Residential Rental Property Management Agreement) will apply to all properties owned by you and under our management regardless of the effective date of future property management agreements.

    In addition, if you sell any of your properties to another investor, the same commission rate will be extended to the new owner.

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  3. State-of-the-art, web-based residential rental property management application available to all owners and tenants via their respective Internet portals.

    Owners and tenants have 24/7/365 access to property specific documents such as their property management agreement, leases, work orders, invoices, payments, owner statements, tenant statements, property status reports and more.

    Though we have a wide variety of reports that are suitable for most any need, custom reports are available to our owners for a one-time set-up fee of $50.

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  4. Detailed inspection of vacant residential rental properties, including full photo documentation, within 48 hours of receiving your property management agreement.

    A copy of the inspection report will be made available via the owner portal or, if the owner does not have an e-mail address, by mail.

    Photos, though not uploaded to the owner portal, are retained on file with copies e-mailed to the owner.

    Photos, along with the inspection report, are available on disk for a fee of $25.

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  5. Pre-advertising consultation with owner regarding the condition of the residential rental property, issues that need to be addressed, anticipated range of market rent and marketing strategies.

    Market value is dependent on many factors. Chief among them being location, condition of the rental property, size of the rental property, number of bedrooms, bathrooms and so on.

    Marketing principles for rental homes are very similar to the marketing principles applied when selling a home.

    Think of it as "selling" the rental property one month at a time.

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  6. Advertising of available and soon to be available residential rental properties on 20+ websites.

    There is a flat rate, monthly Internet advertising fee of $39 when the rental property is advertised.

    Statistically, over 70% of all research is conducted on the Internet and we optimize our website to insure that prospective tenants find your advertised rental property!

    Also, advertising "soon to be available" properties may result in having a new tenant ready to move in within days of the current tenant moving out!

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  7. Placement of "For Rent" sign on available, vacant residential rental properties.

    Some homeowner association have strict prohibitions against the placement of "For Rent" signs on any property falling under their jurisdiction. Therefore, we cannot always provide this service.

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  8. Walk-through inspections of occupied residential rental properties within 10 days of receiving your property management agreement.

    Why the difference in timing between the inspection of vacant residential rental properties and the inspection of occupied residential rentals?

    As per the New Mexico Owner-Resident Relations Act, we are required to provide the tenant with a 24 Notice of Intent to Enter. Also, as your tenant is welcome and encouraged to be present for the inspection, it is sometimes necessary to co-ordinate the timing of the inspection with their schedule.

    A copy of the inspection report will be made available via the owner portal or, if the owner does not have an e-mail address, by mail. Any issues that need to be addressed will be photographically documented, as well.

    Though photos will not be uploaded to the owner portal, they will be retained on file with copies e-mailed to the owner.

    Photos, along with the inspection report, are available on disk for a fee of $25.

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  9. Scheduled weekly inspections of vacant residential rental properties.

    As vacant homes are subject to issues not necessarily associated with occupied homes, our property managers inspect all vacant residential rental properties at least once a week and, in the course of performing other property management duties, may perform a drive-by inspection two or more times per week.

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  10. Weekly status updates on vacant, advertised residential rental homes.

    In addition to location, condition, size, etc. of residential rental properties, the length of time required to place a tenant is dependent on the time of year during which the rental home is available and/or the monthly rent being asked for the rental home.

    Generally, considering the above factors, it takes an average of 6 to 10 showings of an available rental home to attract an application for tenancy. As the number of showings is usually influenced by the time of year (rental activity is most robust during the months of May, June and July with the least activity occurring during the months of November, December and January) and the monthly rent being asked for the home (higher rents can be expected during peak activity months), you, as the owner, may want to consider lowering the monthly rent and/or offering an incentive to attract a tenant.

    This status report will provide you with information regarding the number of times your rental property was shown and any comments made by prospective tenants.

    In addition, your property manager will receive a copy of this report and contact you, as necessary, to discuss possible changes in marketing strategy.

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  11. Consultation with the owner prior to considering any applicants with pets.

    Of course, this service assumes the owner allows pets in the residential rental property.

    Our policy is to exclude any reptiles, exotic animals or animals that are generally considered to be aggressive by nature.

    We do not recommend the approval of more than two pets, but as our experience indicates that 75% or more of all prospective tenants have a pet of one kind or another, we do recommend that you consider, at the very least, allowing small pets.

    When pets are approved, our policy is to collect a minimum pet deposit of $250 per pet.

    Residential rental properties in which the owner allows pets are always advertised as "Pets Allowed on Owner Approval."

    Note that, due to fair housing laws and regulations and the Americans with Disabilities Act, we cannot decline an application for tenancy of a residential rental property on the basis of the applicant having an assistive animal, such as a seeing-eye dog, for the purpose of maintaining the health, safety and well being of the applicant. Neither can we collect a Pet Deposit for these animals. However, we can and do require proof of the need for the animal.


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  12. 48 hour (or less) tenant application turn around.

    We, of course, have a vested interested in approving applicants for all residential rental properties as quickly as possible. Therefore, our goal is accept or reject an application within 48 hours (2 business days), or less, of the time the application is received and we don't cut corners doing it.

    All applicants must meet our income requirements (combined gross income of applicants for all residential rental properties must be no less than 3 times the monthly rent of the rental home being applied for) and are subjected to a credit check as well as a nationwide criminal background, sex offender, terrorist and eviction check. In addition, we verify each applicant's residential rental and employment history.

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  13. Negotiation of leases so as to position the rental home for availability during times of peak rental activity.

    It is to the Advantage of owners having one or more residential rental properties to have leases that are scheduled to expire/renew at the end of March, April, May, June or July.

    With the months of May, June and July being the most active months of the year for available rental homes and the months of April and August being a relatively close second, we make every attempt to negotiate leases that are due to expire/renew on a date that will position our owners' residential rental properties for availability during one of those months.

    Though we prefer lease terms of 12 months, positioning a rental home for availability during times of high rental activity requires some flexibility in the negotiation of lease terms. Therefore, before placing any residential rental property on the market, our property managers will have a discussion with the owner of the rental home regarding marketing strategy and lease terms that should be considered.

    The property manager will confirm the results of this discussion with the owner prior to entering into the negotiation of lease terms with any applicant.

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  14. Validate that all public services and utilities have been placed in the name of the tenant prior to the tenant taking possession of the residential rental property.

    Public services and utilities include electricity, natural gas, water, sewer and trash removal.

    In some instances, public service providers will not accept responsibility for their services from anyone other than the owner. Therefore, when it is necessary and possible to do so, Advantage Pointe Properties collects, in advance and from the in-coming tenant, the anticipated cost of those services over the term of the lease.

    When it is not possible to collect these costs in advance, our policy is to monitor the payment of utility and service provider invoices on a quarterly basis. If the tenant has not paid the invoice for any such utility or public service, they are immediately notified to do so.

    At times, to avoid liens being placed on the property, it is necessary to pay the unpaid invoice from the owner's account. However, all such payments are charged back to the tenant.

    If your residential rental property utilizes propane (LP), the tank will be filled, at the owner's expense, immediately prior to the date a tenant takes possession of the home. Thereafter, the tenant will be responsible for scheduling and paying for re-fills and for the cost of topping off the tank when they move out of the property.


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  15. Collection of rent, but your knew that, late fees (50% of collected late fees accrue to the owner), early termination fees (50% of collected early termination fees accrue to the owner) and all other fees and charges as may be charged to the tenant.

    All rents are due, in full, on the 1st day of every month.

    Tenants taking possession of your rental home on any day other than the 1st of the month are charged a prorated portion of that month's rent.

    Tenants taking possession of your rental home on or after the 20th day of any month are required to submit the rent for the following month, as well.

    Prorated rent is based on a 365 calendar year.

    Tenants who have not paid their rent by the close of business on the 3rd day of any month are assessed a late fee equal to 10% of the gross rent. 50% of late fees, when collected, are credited to the owner's account!

    Tenants, with the exception of those who are subject to the 'Military Clause,' who terminate their leases prior to the expiration date are assessed an early termination fee of $500 or 50% of the then current monthly rent, whichever is less.

    50% of the early termination fee, when collected, is credited to the owner's account!

    In addition to the early termination fee, tenants who break their lease will be held responsible for rent and the cost of utilities, grounds maintenance and out-of-cycle expenses, such as advertising for up to two months from the end of the rental period for which rent was last paid. The tenant will be excused from further obligation should Advantage Pointe Properties re-rent the rental property or the expiration date of the tenant's lease is reached within those two months, whichever occurs first.

    If the residential rental property is re-rented during those two months for an amount less than the rent being paid by the vacating tenant, the vacating tenant will be held responsible for the difference in rent through what would have been the expiration date of their lease.

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  16. Tenant statement and friendly rent due reminder is sent to the tenant seven days prior to the rent due date.

    Advantage Pointe Properties posts monthly rent charges to the tenant's account on the 22nd day of every month.

    If the tenant has Internet access, a copy of their statement and a friendly reminder that rent is due on the 1st is e-mailed to them seven days prior to the due date.

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  17. 3 Day Demand Notice to Pay Rent mailed, e-mailed and posted, if necessary, on rental property.

    We take the payment of rent seriously.

    If a tenant has not paid their rent by the end of business on the 3rd day of the month, we assess a late fee equal to 10% of the current monthly rent. We then mail and, if the tenant has Internet access, e-mail a 3 Day Demand Notice to Pay Rent. In addition, we place a call to the tenant and, if we are unable to contact them, the property manager will post the same 3 Day Demand Notice to Pay Rent on the front door of the property.

    Owners are notified by e-mail should the tenant fail to pay rent within the 3 day grace period.

    50% of all collected late fees are credited to the owner's account!

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  18. Co-ordination of tenant eviction proceedings, as necessary.

    If a tenant fails to respond to the 3 Day Demand Notice to Pay Rent, we immediately commence eviction proceedings. We do this even when the tenant has made arrangements acceptable to the owner and Advantage Pointe Properties to pay the rent other than when due. Doing so motivates the tenant to live up to the terms of any such agreement while allowing us to avoid being behind the curve, so to speak, if the tenant, in fact, must be evicted.

    The cost of court fees and service of process on the tenant (average cost is approximately $120 and is dependent on the county in which the rental property is located) is paid from the owner's account and charged back to the tenant's account.

    When it is necessary to do so, the property manager will represent the owner at the eviction hearing, obtain the Writ of Restitution, if the court grants the eviction request, and, if the tenant has not paid the full amount due on their account or voluntarily surrendered the rental property by the effective date of the writ, co-ordinate eviction action with the county sheriff's department.

    Fortunately, for all concerned, a very small percentage of tenants require this kind of action.

    Our owners, of course, are kept informed all along the way.

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  19. Co-ordination of collection procedures, as necessary.

    If your tenant moves out of your rental property or is evicted, Advantage Pointe Properties will conduct a detailed inspection of the home within 48 hours of vacancy.

    This inspection will include a report and photos of all issues that need to be addressed in order to make the property rent-ready.

    Our property managers will confer with the owner regarding the cost of making the property rent-ready should the overall estimate for doing so, plus any amounts left owing by the out-going tenant, exceed the tenant's security deposit.

    Once all make ready issues have been addressed and the costs of same assessed, the tenant is sent a settlement letter via certified mail detailing the allocation of their security deposit.

    If any amount is left owing by the tenant, we ask that they contact us to make arrangements for payment. Should they fail to do so or default on any arrangements to make restitution, their account is turned over to a collection agency.

    Any fees assessed by the collection agency are appended to the total amount owed by the tenant and deducted, proportionately, from any amounts paid by the tenant.

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  20. Mailing, e-mailing and, if necessary, posting of notices of violation of homeowner association CC&R's or local ordinances and follow-up.

    Should a tenant commit any violations of the homeowners' association CC&Rs or of local ordinances, we will mail and/or e-mail a copy of the violation (sans any owner identification) to the tenant along with a 7 Day Notice of Non-compliance.

    The property manager will verify that the violation has been remedied two days before the deadline.

    If the issue has not been corrected within five days of our having notified the tenant, Advantage Pointe Properties, if necessary to avoid any fines being levied by the association or governing agency, will issue a work order for the correction of the violation. The contractor's invoice will be paid from the owner's account, but charged back to the tenant's account.

    Repeated violations may be grounds for eviction.

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  21. Scheduled monthly drive-by inspections of tenant occupied residential rental properties.

    Our experience has been that a rental home that is well taken care of on the outside is most likely to be well taken care of on the inside, as well. However, if a drive-by inspection indicates conditions to the contrary, the tenant is sent a 24 Hour Notice of Intent to Enter and the home's interior is inspected within 48 hours of the drive-by inspection.

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  22. Scheduled quarterly inspections of tenant occupied residential rental properties.

    We want to insure that your rental property is being well cared for and that no unreported maintenance issues exist.

    Often times, a tenant will have a maintenance issue that they've intended to report, but just haven't gotten around to it. For instance, if you've every put an empty coffee can under a leaky sink drain to catch the drip, with the intention of fixing it later, you can relate to this. As leaks can lead to bigger issues, such as mold blossoms, we'd rather know about this and similar issues before they become a major problem.

    A copy of the inspection report will be made available via the owner portal or, if the owner does not have an e-mail address, by mail.

    Any photos taken of issues that need to be addressed will be retained on file with copies e-mailed to the owner.

    Photos, along with the inspection report, are available on disk for a fee of $25.

    [ Top of Property Management Services ]
     
  23. 24/7/365 emergency maintenance hot-line.

    This is one of those services that we hope is never used. However, if your tenant ever has an emergency maintenance need, we're there to help - 24/7/365.

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  24. Co-ordination and follow-up of all maintenance issues.

    Whenever a tenant submits a maintenance request, your property manager will clarify the nature of the request, if necessary, and issue a work order to one of our approved service contractors.

    Our approved contractors can address just about any issue from heating and plumbing problems to roof leaks and general maintenance.

    Once the work is completed, the property manager will follow-up on the results of the work and, if acceptable, authorize payment of the contractor's invoice from the owner's account.

    In some cases, however, the need for maintenance work is the result of a tenant action or inaction, such as a maintenance problem that was not reported in a timely manner. If such cases, all or a portion or the contractor's invoice is charged back to the tenant's account.

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  25. $150 monthly aggregate maintenance expense limit per property without owner consultation.

    If the expense for any one or multiple maintenance issues over the past 30 days is estimated to exceed $150 for any one of an owner's properties, the owner will be contacted by his/her property manager.

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  26. $250 monthly aggregate maintenance expense limit per owner without owner consultation.

    This service is for those owners having two or more rental properties under management with Advantage Pointe Properties.

    In such cases, owners of multiple properties under our care will be contacted by his/her property manager when the combined maintenance costs for all properties exceeds $250 over the past 30 days.

    Why the previous two services? It's simple.

    We don't like surprises of this kind and presume our owners don't either!


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  27. Lease renewal offers, after consultation with owner, are mailed and e-mailed to the tenant 45 days prior to lease expiration date.

    Our property managers will discuss current market conditions and rent for the rental properties of our owners approximately 10 days prior to extending an offer to renew the lease.

    Based on that discussion, an offer to renew the lease is sent to the tenant approximately 45 days prior to the lease's expiration date.

    An owner, of course, may elect not to renew the tenant's lease.

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  28. Collection of security and pet deposits prior to any tenant taking possession of a rental property.

    Advantage Pointe Properties requires a security deposit equal to one month's rent.

    The standard pet deposit is $250 per pet.

    Security deposits for rental periods of less than 12 months may not exceed one month's rent. For all other rental periods, the security deposits are not limited.

    Note that, in accordance with the Uniform Owner-Resident Relations Act of the State of New Mexico, any deposits held by the landlord that, in total, exceed one month's rent must bear interest at passbook savings account rates or as required by law. Any interest earned on such deposits is credited, annually, to the tenant's account from the owner's account.

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  29. Owner and tenant reports generated automatically (or by request) and published to owner and tenant portals.

    Advantage Pointe Properties property management reporting functions are very flexible and meet most of the needs of both owners and tenants. We automatically generate owner and tenant statements every month and published these statements to their respective Internet portals.

    Owner statements are generated on the 16th of every month while tenant statements are generated on the 22nd day3 of every month.

    Owners 1099s and P&L statements for the current tax year are generated on the 1st of January.
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  30. Post move-out inspections with full photo documentation.

    Within 48 hours of the time a tenant surrenders the rental home to Advantage Pointe Properties, one of our property managers will perform a detailed inspection of the property, including full photo documentation.

    A copy of the inspection report is made available to the owner via the owner's portal or, if the owner does not have an e-mail address, by mail.

    The property manager will discuss making the home ready for re-renting, should the estimated cost of doing so exceed deposits held plus any outstanding amounts owed by tenant or, if the anticipated turn around time exceeds 5 days.

    In addition, the property manager will discuss marketing strategies and anticipated rent for the property.

    Though photos are not uploaded to the owner's portal, they are retained on file and, if requested, e-mailed to the owner.

    A copy of the inspection report and photos are available on disk for a fee of $25.
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  31. Post move-out settlement of tenant's account.

    As required by the Uniform Owner-Resident Relations Act of the State of New Mexico, Advantage Pointe Properties will provide the tenant with an accounting of their security deposits within 30 days of their surrender of the rental property and return any remaining balance.

    Once the costs of repairing any damages, beyond those that would be considered normal wear and tear, have been determined and charged against the tenant's security deposits, Advantage Pointe Properties sends the tenant a final statement of their account detailing the charges, if any, against their security deposit. This statement is sent via certified mail and includes a demand letter for payment of any outstanding balance.
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  32. Compliance with all local, state and federal laws, ordinances and regulations governing the rental property.

    Advantage Pointe Properties will abide by all local, state and federal laws, ordinances and regulations govering the property and rental agreements with tenants, including but not limited to:

    1. The real estate license laws and regulations of the State of New Mexico;
    2. The rules and regulations of the Real Estate Commission of the State of New Mexico;
    3. The Human Rights Act of the State of New Mexico;
    4. The Uniform Owner-Resident Relations Act of the State of New Mexico;
    5. The Federal Fair Housing Act, which prohibits discrimination on the basis of age, race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, physical or mental handicap, serious medical condition or spousal affiliation;
    6. The Americans with Disabilities Act;
    7. The Fair Credit Reporting Act; and
    8. The Fair Debt Collection Practices Act.

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    1 Certain terms and conditions apply. Please, click here to review the Advantage Pointe Properties property management agreement located on the "Management Agreement & Forms" page.
    [ Top of Property Management Services ]

Call us today at (505) 205-1581 for a discussion of how our services can be an Advantage to you!




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Richard L. Small, Qualifying Broker/Owner

Carrie E. Small, Office Manager/Transaction Coordinator